Shipping & Returns

 

Shipping Information

Delivery charges

UK including Channel Islands - First class signed for - £2.95

Next day special delivery - £6.95.  If you need your order by the next day or a specific date please confirm with us by phone 0784 681 0650 or email emma@emmaburton.co.uk that we are able to fulfill your request before selecting this option.

Overseas - £6.95 per package.

 

Delivery timeline

When items are in stock we aim to send them out within 1 or 2 working days.  Some of our products are made to order which may possibly delay the delivery.  If you need your order for a specific date please email emma@emmaburton.co.uk or phone us on 0784 681 0650 to check the availability of the product that you want.

We send out all UK deliveries by Recorded or Special delivery via Royal Mail both of which require a signature.

 

Returns & Exchanges

We try at all times to please our customers.  If you are not happy with your purchase please notify us within 14 days by email emma@emmaburton.co.uk or telephone us on 0784 681 0650 to let us know and send the item/s to Emma Burton, 12 Park Avenue, Whitstable, Kent, CT5 2DD, UK. 

Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. 

Unfortunately post and package costs are non refundable and we are not held responsible for returns that do not reach us.  Always obtain a certificate of posting as proof. In the event of the goods being faulty however, we will cover all costs of postage and either refund or exchange the goods.